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For those who aren’t familiar with ISO 9001, it is an international standard for quality-management systems that can be followed by businesses/organisations wishing to “improve the quality of their products and services”.
Joya Medical Supplies is now officially ISO 9001 certified, which is obviously great for us as a company determined to keep improving, but also very good for our customers for a number of reasons. Let’s look at some of them.
To achieve ISO 9001 certification, a firm must be independently audited. The fact that Joya Medical Supplies has successfully passed this detailed inspection means that our management system and processes have been found to meet with the principles of the standard in all areas and be working well in practice.
The benefit of this globally recognised “seal of approval” for consumers is it guarantees when they buy from Joya Medical Supplies, they are dealing with a well-governed business that is as reliable as it is committed to the quality of its products and services.
A key requirement for ISO 9001 certification is that the company has an effective risk-management system in place. This involves an ongoing effort to consider any potential problems, their likelihoods and their possible effects. Then to monitor and/or address them based on those criteria. In simple terms, as an ISO certified medical supplier, we are constantly looking to solve problems before they happen!
This is also great for our customers because it helps us avoid situations such as product shortages, shipping delays, sudden price rises, etc. (Without going into the nitty-gritty, a lot of emphasis is placed on maintaining reliable suppliers and having backup sources.)
The beauty of risk management is that every risk is also an opportunity. For example, if a serious risk is identified that a certain product may no longer be available in the necessary quantities, that is an opportunity for Joya Medical Supplies to find a superior supplier and/or a superior alternative product.
The focus on opportunities for improvement that is indicated by our ISO 9001 certification should tell consumers that this is a company determined never to let them down, and continually striving to offer the best value for money.
ISO 9001 certification demands proper document control, where changes are recorded, documents are tracked and information is kept up to date – and available to those who need it – at all times.
That last item is arguably where the customer benefits most, as it eliminates the possibility of outdated (or insufficient) info being passed on to them. In matters medical, any kind of wrong information is obviously completely unacceptable.
Whatever medical goods you need, take advantage of the wide range and competitive prices to be found on the Joya Medical Supplies online store. You can order at any time of the day or night, and we’ll deliver the items promptly to all parts of Australia. The fact we are now an ISO certified medical supplier is yet another reason to make us your #1 choice for these vital commodities.