Feedback Form

Required so we can follow up if needed.

1. Which best describes you?

2. How often have you purchased from JOYA Medical Supplies?

This is my first purchaseI have purchased a few timesI am a regular customer and purchase frequently

3. How have you interacted with Joya? (Select all that apply)

4. How would you rate your website experience?

ExcellentGoodAveragePoor

5. Was it easy to find the products you needed?

Very easySomewhat easyDifficult

6. How satisfied are you with delivery time?

Very satisfiedSatisfiedUnsatisfied

7. Did free delivery (if applicable) influence your purchase?

Yes, significantlySomewhatNot at allNot applicable

8. How would you rate the quality of packaging?

ExcellentGoodAveragePoor

9. How would you rate your experience with customer support?

ExcellentGoodAveragePoor

10. If you contacted us by phone, how was your experience?

11. How would you rate our response times? (If used)

EmailLive chat

12. If you requested a refund or return, was it handled in a timely manner?

YesNoNot applicable

13. Did your order arrive as expected?

YesNo (please tell us more below)

14. How was your store pickup experience?

Smooth and efficientAcceptableNeeds improvementNot applicable

15. Overall, how satisfied are you with Joya?

Very satisfiedSatisfiedNeutralUnsatisfied

16. How likely are you to recommend Joya to others? (0–10)

20. Would you like us to follow up with you?

Yes (please leave contact details)No

Feedback — prefilled survey